Comments on: Delta and the Value of Service

By: Bob

Bob — Sun, 17 Jan 2010 03:01:52 +0000

Update. After being disconnected at least 4 times (not exaggerating) with Delta’s customer “service” team, the duplicate fees have been refunded. But they won’t refund the original charge. For that, I have to fill out a form on Delta’s website. No, I’m still not exaggerating.

By: Bob

Bob — Sun, 17 Jan 2010 01:43:58 +0000

Update. We checked our account online and found that Delta charged us twice for our baggage one way!!

By: John

John — Wed, 13 Jan 2010 16:06:38 +0000

I had a similar experience with the same airline. In our case, they cancelled the connecting flight, but did NOT contact us to reschedule. Instead they left us with a connecting flight that left the airport 7 hours later from the oldest and dirtiest terminal in their hub airport. Did I mention that we had our 3-year-old daughter with us? As a parent, you can guess how thrilled we were with that. To top it off, they lost the bags we paid to have stored on the plane BOTH DIRECTIONS. So we paid these bozos to have our bags NOT be there when we got off the plane… TWICE! And when the bags finally showed 4 days later (TWICE), at least one was destroyed. It’s time the people spoke up against the callous treatment we receive from these airlines that wouldn’t exist without our tax dollars bailing them out every few years. Thanks for the post.

By: Terri Pfenning

Terri Pfenning — Wed, 13 Jan 2010 12:17:40 +0000

Hey Bob so sorry for your bad experience. I just watched a news report today that Delta is now charging $25.00 for the first bag and an additional charge for additional bags. The reporter used an example: a flight would cost him $115.00 but it would cost him an additional $120.00 for his luggage. Stupid airlines. Southwest doesn’t charge and will be getting my business. I’m with you Don’t Fly Delta!! Chalk it up to an expensive learning experience and a chance to help other people out. Glad you guys are home.